Surrey Wine School Terms & Conditions
Your booking is not secured until payment is received – all courses and tastings must be paid in advance either online, by cheque, by bank transfer or using a gift voucher.
Except for bookings made by gift voucher, our tastings and courses are refundable up to 2 weeks prior to the event date. If a refund is requested more than 50 days after purchase, the full amount will be refunded less a 5% administration charge. We do not provide refunds for gift vouchers.
We like to be flexible and so you can change a booking up to 7 days prior to your event at no extra cost. Within 7 days of the scheduled date we will have already purchased the wine, ordered any food (if included), prepared tasting notes and committed numbers to the venue we use. Therefore we are sorry but within 7 days of your event we do not allow changes to your booking date (but you may send a substitute in your place). If you cannot send a substitute we may at our discretion offer you up to 50% discount off another event (discount value not exceeding 50% of the cost of your original event).
If you fail to attend a booked event no refund will apply except under exceptional circumstances, at the discretion of Surrey Wine School. Gift vouchers are in any case not refundable (see above).
On the 8-week Introductory World Tour and short 4 or 5 week courses, if you elect to miss an evening (minimum one week's notice) you may either send a substitute, pick up the missed session on a subsequent course or obtain a credit value valid towards full or part payment to attend any of our other Courses and Tastings.
We will only cancel or reschedule a course or event in extreme circumstances and will always refund any payments made for courses that have been canceled or rescheduled if no alternative event is acceptable. In the event your space was booked using a voucher the voucher value can be carried forwards indefinitely. We aim to give 7 days notice.
For Corporate & Private Tastings a deposit of 50% is payable 30 days prior to Tasting date.
We reserve the right to ask any person to leave any event if their behaviour is deemed unacceptable or disruptive to others.
We do not serve alcohol to anyone under the age of 18.